FaqFrequently asked questions about SMJ Charme Apartments

You can book through:

• SMJ Charme official website
• major booking platforms (Airbnb, Booking, etc.)
• direct request via the contact page, to obtain the best rate and personalized support

We offer three high-end solutions:

• two design apartments in the modern heart of Milan (Charme P5 and Charme P6)
• one exclusive alpine apartment in the historic chalet of Chiave 21 in Cortina d’Ampezzo

Each solution is designed to offer an elegant, functional, and comfortable hospitality experience.

Yes, it varies depending on the season and destination. During events, trade fairs, and holiday periods, longer minimum stays may be required.

What you need
smartphone
active data connection

How it works

• You will receive a link by email or message to access the Vikey WebApp
• You will complete the check-in by uploading the documents required by Italian regulations
• Once validated, you will be able to open the building entrance and apartment door from your smartphone or using the personal code provided by the app

A simple, fast, and secure system.

Cortina – Self check-in via key box
To offer maximum flexibility, the accommodation uses a secure key box.

How it works

• on the day of arrival you will receive the location and code of the key box
  inside you will find the apartment keys
• after accessing the apartment, remember to close the box and scramble the code

Check-out

• place the keys back in the key box
• close it and scramble the code again

In case of need, the assistance number is available in the booking confirmation.

In Cortina, every season offers a unique experience:

• winter: skiing, snowboarding, Olympic slopes, panoramic mountain huts
• summer: trekking, via ferrata routes, MTB, e-bike
• autumn: foliage, relaxing itineraries, authentic nature
• all year round: high-end shopping, local gastronomy, alpine culture

Design, fashion, art, museums, events, gourmet restaurants, excellent shopping, and a district – CityLife – considered among the most beautiful and vibrant in Europe.

Metro
Buonarroti stop – M1 line (Red), directly connected to:
Duomo
Castello Sforzesco
Quadrilatero della Moda

Buses: 67, 80, 85, 91, NM1
Trams: 1, 16
Suburban trains: R16, R27, S3

Alternative mobility:
bike sharing, car sharing, taxis, Uber, FreeNow.

On foot:
CityLife just a few minutes away
Corso Vercelli easily reachable

Perfect for moving around stress-free between shopping, modern art, and dining.

Cortina d’Ampezzo – Chiave 21 area
One of the most panoramic and quiet areas of Cortina: slightly secluded, yet very convenient for reaching all services.

On foot you can reach:

• Cortina town center
  ski lifts
• ski slopes
  restaurants, boutiques, and shops

A location that combines privacy, views, and convenience.

Absolutely yes. SMJ Charme apartments offer independent access, high-level residential settings, and modern security systems.

At the moment, no.
SMJ Charme apartments are located in exclusive and very quiet residential contexts, where it is necessary to guarantee maximum respect for neighbors and maintain safety conditions that are not compatible with the presence of pets.

Pet-friendly alternatives nearby

Milan – Recommended day care facilities:
https://maps.app.goo.gl/9cyA5rUvHqzvjCZm7

https://share.google/7yJoTte0jcqlI5xPq

Cortina d’Ampezzo:
Local services dedicated to pets, including pet sitters and specialized facilities:
https://it.holidog.com/dog-sitter–cortina-d-ampezzo–bl

Yes. In both Milan and Cortina apartments the following are available:

• safety rails for single beds
• 1 crib 130×90
• 1 high chair (6 months – 3 years)

Amenities designed for families who want comfort and practicality without giving up elegance.

No, all apartments are non-smoking. Balconies and terraces may be used in compliance with the property rules.

In some cases, a deposit may be required and will be returned after check-out if no damage is found.

Once your booking is confirmed, you will receive direct contact details to communicate with us easily and immediately.
We are always available for:

• check-in assistance
• stay information
• recommendations on activities, restaurants, and itineraries
• specific needs or personalized requests